Cliff Hendler is one of North America’s foremost commercial mediators.

Cliff has established many of the benchmarks for dispute resolution in Canada. Over the past 30 years, he has been retained in excess of 4500 matters and is regarded as an individual who is able to assist in the resolution of the most difficult and hotly debated cases.

His primary practice areas are matters relating to professional negligence/malpractice, personal injury, insurance litigation, products liability, class actions, commercial fraud, defamation, workplace disputes, and community-based conflicts. His cases have included very high profile and delicate matters that have been successfully resolved away from the public eye.

From 1990 through 2010, he was the founder and president of DRS Dispute Resolution Services LP. In 2010 he merged that firm with ADR Chambers, Canada’s largest provider of alternative dispute resolution processes and training. Along with his substantial experience in mediation, Cliff has extensive experience in mediation advocacy training. He has been an
international guest lecturer/speaker at many universities, organizations and public forums across North America and Europe. He co-managed the development of a mediation
advocacy program for the American Bar Association National Institute.

Alicia Kuin is a mediator with ADR Chambers and Conflict Management Practitioner for the Director General Alternative Dispute Resolution with the Canadian Federal Government.

Alicia has served as a neutral in over 600 cases and has experience with First Nations and government disputes, human rights issues, personal injury cases, and academic and community disputes. She mediates two-party and complex multi-party conflicts. Her approach to dispute resolution is rooted within a social justice and anti-oppressive framework. This framework allows her to custom design conflict resolution processes that empower parties to reach resolutions.

Internationally, Alicia has worked with the United Nations at the International Criminal Tribunal for the Former Yugoslavia, located in The Hague. She has also worked alongside a team of legal counsel to the National Democratic Front of the Philippines (NDF), focusing on human rights and identity-based issues related to the peace negotiations between the NDF and the Government of the Philippines.

Mylene will be the moderator for this Webinar.

Mylene is a 2022 Founders’ Fellow at Mediators Beyond Borders International and has been appointed as a 2023 Fellow of the International Institute of Conflict of Prevention and Resolution where she has served as a delegate to the United Nations Commission on International Law’s annual meetings and colloquiums. She has worked as a transactional lawyer for nearly two decades in Washington D.C., Beijing, Shanghai, and Hong Kong in Freshfields, Lovells, Simmons and Simmons, and in a legal consultancy capacity for Hong Kong and U.K. listed companies.

Mylene is a CEDR Accredited Mediator and has written widely on ADR topics individually and as a contributor with professors at the Harvard Program on Negotiation.

Mylene is a graduate of the Juilliard School of Music, Yale University (B.S. in Economics and Philosophy), and George Washington University Law School (J.D.).