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(This Webinar is jointly organised by the Hong Kong Mediation Council and the ARIAS Asia)

The webinar will focus on mediation within the Insurance Industry. Experts within the industry will each share their hands on experience and draw to the audience some of the areas that one needs to be aware of when preparing for and using mediation to resolve insurance related disputes.

The speakers will cover the following topics:

  • Insurance disputes resolved through litigation can be handled more effectively through mediation, with much savings in time and costs. Speakers will share some practical examples within the personal injuries sector to illustrate how resolutions can be achieved in the early stages of litigation;
  • Looking from the Insurer's perspective: Why injured workers are not returning to work as expected? How the case manager can facilitate injured workers in returning to work. The speakers will illustrate some practical examples in the area of employee compensation claims to put matters into perspective;
  • A step by step approach from an initial dispute towards a mediated settlement will provide the audience with a complete picture of the benefits and pitfalls of using mediation at the early stages of the dispute;
  • How does one define the negotiation strategy to adopt within the mediation process;
  • As a party to a dispute, are we compelled to attempt mediation?
  • What are the challenges one needs to be aware of when using mediation to resolve one's dispute?
  • What role does the legal advisor play in the mediation process?
  • Practical tips on the preparation of and during a mediation process for a successful mediation. Does one need to develop an appropriate risk assessment strategy before one considers the use of mediation?
  • At what stage in a dispute can you use mediation? and
  • How is the mediator selected?

The Webinar will be run in English via Zoom.

Who should attend?

  • Insurance agents, brokers, claims manager, personnel within the insurance industry;
  • Insurance claims consultant, claims adjuster;
  • Human resources manager in charge of staff grievances and workman compensation issues; &
  • Lawyers, mediators, in house counsels, risk management and compliance officers in the insurance field.

CPD: 1 Point (HKIAC)

(CPD Accreditation pending from HKMAAL and the Law Society of Hong Kong)

Speakers & Moderator

Organisers and Supporting Organisations


Supporting Organisations


  • Standard Fee

    HKD 100.-

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  • Member Fee

    HKD 80.-

    For ARIAS Asia members, HKMC members & HKIAC mediators

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